Scanner Not Detected

If your computer can’t find your scanner, ensure it’s powered on and connected to a working power supply. Check the USB cable connection between your scanner and computer. Try using a different USB port. For Windows users, check for system file issues using the command “sfc/scannow” in Windows Powershell.

Dealing with Paper Jams

For automatic document feeder (ADF) paper jams, remove all paper from the feeder and gently clear the jammed paper from the ADF cover. Press the Cancel button if needed. Regularly clean your scanner to prevent errors that may seem like paper jams.

Scanner Unresponsive

Allow your scanner a few minutes to warm up after turning it on. Use the original scanner cable for reliable connections. If using a Wi-Fi scanner, ensure proper installation in your computer’s settings or consider using a network cable for stability.

Connectivity Issues

Check if your scanner is correctly installed in your computer’s settings under Printers and Scanners. For unstable Wi-Fi connections, wait for stabilization or use a network cable for direct connection.

Resolving Scan Errors

If you encounter scan errors, restart your scanner and computer. Reinstall scanner drivers by accessing Device Manager, right-clicking on your scanner, selecting Properties, navigating to the Driver tab, and clicking Uninstall. Then, choose “Scan for hardware changes” in the Action tab. Perform a Windows Update or use troubleshooter programs if necessary.

These steps should help resolve common scanner issues effectively. For further assistance, feel free to reach out to our support team. Happy scanning!